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Local Reviews
for Sutton Coldfield
Midland Alarm Services Ltd Rated 4.9 out of 5 stars
based on 27 customer reviews
Powered by Nearby NowAs always great service from Midland Alarms
Helen - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
As always great service from Midland Alarms very punctual neat and tidy just what you want when someone’s coming into your home
Great service
Jan - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
We had our alarm system serviced today and learned to use several parts of the system which I hadn’t known before. Very helpful
Great service
David - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Friendly and sorted problem very quickly
Great service
Dawn - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Great service, turned up on time and did the job quickly
Excellent Service!
Mark - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Always fantastic and efficient service. Strongly recommend.
Great service
Mr Kalirai - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Technical issue
Gary - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Phoned up with a technical issue, dealt with by Layla at first and then by Kevin over the phone, then again with a visit.
Great Service
Mr JS - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Great
Nadia - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Professional and reassuring service
Appears to meet our needs
Mrs Barker - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
We had quotes from 3 companies and decided to go with this one as it offered the level of service sufficient for our needs at a reasonable price. As it has only just been installed I cannot comment too much on the product but it appears easy to use, the 2 guys that installed everything were professional, clean, tidy and speedy. Couldn't ask for anything more at this stage.
Knight
Mrs - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Highly recommended Midland Alarm Services. Lee was a lovely bloke and worked really hard . Great job and Good explanation on how to use the alarm - Thank you Midland Alarm Services
courteous efficient and prompt
Peter - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Excellent product and service
Mr Simpson - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Have had a new alarm system fitted today by Midland Alarm Services. Have been hugely impressed with the service from start to finish. Prompt response to my initial enquiry, no pressurised sales pitch, speedy and friendly installation and a great, simple to use product. Would highly recommend.
Thorough job. Very efficient and tidy installers.
Oliver - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Great service
Dawn - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Lee was great - v friendly and explained everything well.
Very good professional service
Mr - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Orlando alarms and Lee where excellent from start to finish. We were particularly impressed with Lee's professionalism, common courtesy and friendly nature whilst in our home!
Exceptional service with a very competitive price
Gary - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
From Steve at sales down to Kevin & Lee the fitters THANK YOU This is the sort of service we should expect, well done
Does what it says on the tin!
Mr Lord - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
A nice neat and effective installation with the minimum of fuss.
Excellent service!
Danielle Piotet - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
A friendly and efficient service. Would definitely recommend.
Great service, friendly, polite & very helpful
Kevin - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
I found the service to be of great quality and value for money. Very polite and courteous throughout then process. I would recommend them to others and use this service again.
Great service
Lynn - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Got me out of a hole quickly!
Ian - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Discovered an issue with my alarm at 7am caused by builders on site which effectively meant we couldn't walk around downstairs without the alarm going off. Woke Steve up by calling him at 7am where upon he gave me some immediate advice to negate the problem until he got round later this morning to completely fix the job.
top quality service and best price as well.
Mrpaul garner - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
quality workmanship no mess.
Annual Service - efficient and completed as planned
Ray - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Home security is so important these days - and whilst may nave some form of burglar alarm - many don't know how effective it actually is and even worse do not have it serviced annually! Steve and the team at Midland Alarms provide an effective and professional installation and back-up that ensures that their systems comply with the insurers requirements ensuring a safe and happy service for all. Check out the latest Wi-Fi interior and exterior smart phone enable systems.... simply awesome and affordable.
Great friendly service
Neil - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
Was 45 mins later than agreed appointment time but did phone me and advise me of the delay. Pleased with the product and service
Fantastic all round!
Andy - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
A highly responsive engagement and high quality service - within 48 hours of my phone call, a new upgraded system installed and working! Very impressed with the new capabilities and also with the integrated smoke alarm - a neat idea as we will now get an SMS if smoke is detected whilst we are out, we can react accordingly and particularly with our dog in mind.
excellent overall service
Sue - Sutton Coldfield, West Midlands
Review of Midland Alarm Services Ltd
excellent appreciation of our needs and requirements, good demonstration of system available to meet our objectives, work undertaken quickly and to a good standard and excellent aftersales service. Good value for the peace of mind now provided. No hesitation at all in recommending Midland Alarm Services Ltd.
Kevin B.
Alarm service for a customer who’s alarm we installed in 2017, he has had it serviced every year keeping his warranty. This means if he does have any issues they are all covered.
Near Hill Hook Rd, Sutton Coldfield, West Midlands B74 4
Sharpie S.
Carried out a full service on a customers alarm changing all batteries. Showed customer the new app and talked through some of the options and features
Near Woodberry Dr, Sutton Coldfield, West Midlands B76 2
Sharpie S.
Completed a service on a power max alarm system
Near Ferndale Rd, Sutton Coldfield, West Midlands B74 3
Sharpie S.
Serviced a power max alarm system
Near Knighton Dr, Sutton Coldfield, West Midlands B74 4
Sharpie S.
Serviced a HKC wired/wireless alarm system and changed the main panel battery
Near Braunston Cl, Sutton Coldfield, West Midlands B76 2
Sharpie S.
Serviced a wired hkc alarm system. Checking all devices are picking up motion and the alarm is sounding when triggered
Near Braunston Cl, Sutton Coldfield, West Midlands B76 2
Sharpie S.
Serviced a HKC intruder alarm system testing all devices which include PIR sensors, shock detectors and a wireless external bell box
Near Signal Hayes Rd, Sutton Coldfield, West Midlands B76 2
Sharpie S.
Upgraded their customers burglar alarm system to HKC hybrid intruder alarm
Near Casern View, Sutton Coldfield, West Midlands B75 7
Sharpie S.
Upgraded the customers old alarm system to HKC hybrid intruder alarm. New alarm included app Wi-Fi and GSM facility as well as shock detectors on doors and windows.
Near Four Oaks Common Rd, Sutton Coldfield, West Midlands B74 4
Sharpie S.
Cleared a fault on a customers HKC wireless burglar alarm system
Near Birch Croft Rd, Sutton Coldfield, West Midlands B75 6
Dom Ali
16:48 23 Jun 22
Called with a triggered alarm not knowing the code on the off chance they could help. They didn't install it and had nothing to do with the system yet still selflessly helped guide me through to a solution. Incredibly kind and professional. I have no doubt they'd be incredibly trustworthy for any installations. Thank you!
brian churm
14:03 15 Jun 22
Awesome service by Midland Alarms from the survey to the fittingGreat work by Kevin on the installation, very thorough, clean and nothing was too much for him. I have used them since 2008 as they installed the alarm prior to my moving in so it made sense to stay with them. Good work keep it up guys
Tony Lister
12:05 19 May 22
Alarm service performed with care and professionalism. Very helpful and informative.
Jaskarn Singh Bal
08:08 28 Apr 22
Had our alarm fitted last week and everyone we've dealt with has been polite, friendly and very approachable. From Michael who dealt with the sale and Sharpie and Kevin (the engineers) who did extra work to ensure everything was neat and tidy with the wiring hidden- couldn't recommend them enough.Thank you all!Jas and Karan
Derek Brown
10:52 25 Apr 22
I am so impressed by the service from Midland Alarms, especially Kevin who was so helpful when we recently changed our WIFI router. We did not have a service contract yet Kevin spent at least 30 minutes talking me through how to reset the system. He could have said "sorry pay the £106 service fee for an engineer" but instead he went our of his way to help. I will definitely be taking out a contract with them. Thanks Kevin.
Roger Holt
10:13 20 Apr 22
Kevin is a fine ambassador for the company, very courteous, knowledgeable and informative
Matthew Wheatley
14:11 21 Mar 22
Efficient, quick and friendly service visit, resolving minor faults effectively. Would recommend this Company.
Paul Oag
13:12 29 Jan 22
Excellent friendly installation, took care around our house, very informative on how alarm and App all work… ALARMINGLY good…Thanks to Sharpie and Kevin
Brian Southam
16:44 26 Jan 22
Excellent customer focus, a pleasure to deal with all round.
Tim Donovan
17:46 06 Jan 22
Fab. Very thorough with easy to understand explanations for all new tech. Really helpful and polite.
Grant Seastram
12:44 20 Dec 21
Very friendly team, the customer service is fantastic and the issues were sorted really quickly. Have been a customer for 4 years, would recommend!
ranjan mehan
02:47 13 Nov 21
service is amazing .had a problem my systen they turn when they say they will .dont go until jobs done .value for money .
Brian Southam
15:41 24 Sep 21
Kevin the installer, excellent and thorough, my wife thought he was charming and helped her to understand the system, keystrokes and app. Thanks very much KevB&J
Gary Kirtley-Paine
16:14 17 Sep 21
Great job to sort an aging alarm out and get it up to date and functioning as it should, highly recommended,
Surjit Bagga
11:54 19 Aug 21
Service was great. Kevin came on time, everything was completed very quickly and all features explain with out jargon.
Craig Bradshaw
11:30 12 Aug 21
This is the 3rd house that I have had Midland Alarm Service out to fit a new system in as well havingvtgem back for my yearly service.Well priced, quality professional instalation and friendly after sales service. I would highly recommend.
Paul Metcalf
13:37 22 Jun 21
Kevin was very professional, helpful and knowledgeable. Promptly fitted.
Gillian Lee
08:52 25 May 21
Very happy with the service provided today. The engineer was quick, efficient, helpful, informative and very patient with my queries. Would recommend this company.
Brian Potter
21:11 07 May 21
The Midland Alarm Services Ltd team were excellent from start to finish.I highly recommend them 100%.
Simon Burke
16:31 23 Mar 21
Used this company on recommendation and they were very good.
Charlie Lawrence
21:30 03 Mar 21
Excellent customer service from Midland Alarm Services, the engineers were very professional, and went the extra mile to be helpful in getting us setup in our new home. I highly recommend this company.
Gemma Millward
15:09 18 Jan 21
A highly recommended service worthy of a 5 star review!!Our system was installed in a new build property however we chose to upgrade not long after we moved in. We are now reassured the house is secure when we are both in and out. I particularly like the phone app feature, it allows us to double check the house is armed when we are out and partly set it when we have gone to bed. Steve came today to complete a service on our alarm and change all the batteries, he was very professional and it was all completed very promptly - great service all round.Thank you Midland Alarms ⭐️
Simon Price
11:50 12 Jan 21
Quick and efficient service of the house alarm, Steve is very polite and does a great job, and has been looking after the alarm system for the last 16 years.
Patricia Elwick
12:53 04 Dec 20
He turned up on time..was very friendly and efficient. Would definitely recommend the company.
Claire Sollis
08:00 30 Nov 20
Friendly, efficient installation. Everything explained perfectly.
roy cooper
11:17 23 Nov 20
Fast and efficient service, using the app to monitor alarm and set/unset is very easy also.Text alerts sent if alarm activates
Sophie Clews
19:21 13 Nov 20
Steve visited to change the batteries in our alarm box. We have had our alarm system for 2 years. Any problems are dealt with quickly. The mobile app is brilliant and allows us to control the alarm when we are away from the house. I would have no reservation recommending Midland Alarm Services.
remy mills
14:55 27 Oct 20
Fantastic customer service, helpful as always. Would highly recommend
Ray Ceairns
11:36 24 Oct 20
Upgrade and service now due, thanks for your prompt reply and efficient booking process, really happy to continue with Midland alarms, always helpful, particularly when the internet goes down or alarm needs resetting - easy peasy, Steve makes technology sound simple!!
Christine FISHER
11:43 20 Oct 20
I'm very pleased with the alarm system and service I received. Would recommend Midland Alarm Services and will be contacting them for my next property.
Mark Maybury
09:12 16 Oct 20
We have used Midland Alarm Services for 20 years and they have always provided great service for servicing and any upgrades required. Highly recommend.
Chris Lewis
08:23 08 Sep 20
I needed help with an old alarm system and Steve went above and beyond sourcing old manuals and giving up his time to help me sort the problem. He was even able to provide a replacement battery for this old system. Midland Alarms are now my go-to company for intruder alarms in Coventry and the surrounding area
Harry Jackson
15:52 14 Jul 20
Kevin was fantastic. Brilliant service, polite, rang before he arrived so I knew when he would get here. Product is great, very easy to use. Highly recommend Midland Alarm Services!!
Daniel Town
14:34 03 Jul 20
Been using the company for 3 1/2 years and can not fault them! Customer service is friendly yet professional and every home visit is a pleasure! Would thoroughly recommend them to anyone looking for an alarm system for their home!
Elliot Newman
09:11 26 Jun 20
I would highly recommend Midland Alarm Services. They have been professional and friendly throughout - no pressure sales tactics, just good honest advice and service. Thanks.
dave
11:34 12 Jun 20
Outstanding service as always thank you. Clean and tidy and efficient. Will always recommend you
gordonupton1 .
19:17 07 Jun 20
Absolutely brilliant service. Had a problem with my alarm system on a Sunday afternoon. I sent an email to get a quote to fix it or just seek advice expecting someone to hopefully contact me on Monday morning. About an hour and half after sending an email Steve rang and after telling him my issue he talked me through what I needed to do over the phone. Someone a bit less scrupulous good have easily come out, charging a call out fee etc. Would highly recommend this company and will definitely use them again in the future.
John Miller
16:56 06 Apr 20
Thoroughly recommend Midland Alarm Services. Highly professional and very personable. Extremely pleased with installed products and the aftercare service that has always been dealt with in a timely manner.
Derek Brown
15:33 21 Mar 20
It has been a very positive experience when dealing with Midland Alarms. I recently had to request help changing WIFI access and it was done in a thoroughly professional and timely way. Highly recommend them to anybody looking for a cost effective system and prfoessional supplier.
Lloyd Dalton-brown
18:08 12 Mar 20
Arrived on time. Carried out a full and comprehensive test on all the items of equipment that we have. Thanks very much.
James Carter
14:25 16 Feb 20
Knowledgeable and easy to discuss requirements with. Also advice given at inquiry stage was excellent re security risks and vulnerability of premises.Installation was neat and tidy and no mess. Appointments were kept as arranged. Overall a professional job.
James Carter
09:19 13 Feb 20
Knowledgeable and easy to discuss requirements with. Also advice given at inquiry stage was excellent re security risks and vulnerability of premises.Installation was neat and tidy no mess. Appointments were kept as arranged. Overall a professional job.
Brian Camfield
04:56 13 Feb 20
Midland Alarm fitted a new system for our home a couple of years ago. Their services are very professional and delivered in a helpful and totally friendly way. Yesterday our system flagged up that it needed service, so I phoned Midland Alarm and straight away spoke to Steve who advised me that whatever was needed could be achieved remotely. He then went into our alarm system online, did what was needed and also updated the HKC firmware to make it simpler for any future changes. I don't hesitate to recommend the services of Midland Alarm.
Raghbir Singh
11:30 07 Feb 20
Great alarm system, good customer service. Brought some extra products that were fitted with great professionalism.
Michael Fitzgerald
17:11 17 Jan 20
QUICK, EFFICIENT SERVICE. NOT THE CHEAPEST BUT RELIABLE. PLEASANT STAFF.
Clem Neil
16:17 08 Jan 20
Very good service from Lee,made alarm seem easy to used,thank you..
Bill Groom
16:29 03 Jan 20
I contacted Midland Alarms by phone in the hope of rectifying a fault with our alarm at our Redrow home. They couldn't have been more helpful and Steve was able to talk me through the process in a simple and relaxed way. Exceptionally good advice and service.
Dunc Cook
11:40 07 Dec 19
Prompt and friendly service. Great clarity of explanation for the questions I had too. Highly recommended.
Dave Ruppenthal
12:23 03 Dec 19
Initial Contact was friendly, positive and helpful. The subsequent, first visit was conducted by a knowledgeable, authoritative and trustworthy person and , as a result, we agreed to an upgrade. On fitting day, Lee was focussed, carrying out his work with dedication and a minimum of fuss. His brief and instructions towards the end of the visit were clear, accessible and responsive. Highly recommended.
denis ryce
17:08 07 Oct 19
This appears to be a business that cares for it's customers.Having moved into our new home, we weren't sure how to operate the alarm. I called Midland to ask if they could arrange a visit to explain things. They said they could and would and then went a step further by providing immediate help on the phone which was so comprehensive (10mins of idiot-proof guidance!) that the call-out wasn't needed. A company that listens and then thinks of the best way to help . . . happy customer!
Louise Saunders
21:49 03 Oct 19
Really great service again today from Midland Alarms! Kevin, Lee and Leila have been massively helpful over the last few weeks and I can’t rate them highly enough!
Steve Dawson
16:22 01 Oct 19
I was looking to get a top quality alarm and cctv system fitted at my home when a friend told me about Midland Alarm Services. Every step from my initial enquiry to survey, to quote, to installation was managed brilliantly and effortlessly. The installation itself is a testament that the installers actually care that they do a great job in a really efficient manner.I can't speak highly enough of them, you won't go wrong if you choose these for your security needs.
Maureen Roberts
14:17 30 Sep 19
Excellent, professional service. Explained the system and made sure we were happy with everything.
Nina Samra
16:43 04 Sep 19
Very happy with my alarm and the extra sensors that have been installed. Amazing service and I would totally recommend Midland Alarms. The people I dealt with were very professional and the installation of the sensors were done extremely well.
Nina Samra
16:43 04 Sep 19
Very happy with my alarm and the extra sensors that have been installed. Amazing service and I would totally recommend Midland Alarms. The people I dealt with were very professional and the installation of the sensors were done extremely well.
Andy Frankum
10:15 03 Sep 19
Very professional and great easy installation. Would highly recommend.
Patrick Walsh
19:25 30 Aug 19
Fantastic Team, Mick and Lee are a credit to the company. Products/Installation are quality. All round a great service.Will be highly recommending to anyone I know who requires a security installation.Many thanks Patrick
Jonathan Read
07:59 27 Aug 19
Excellent service throughout from very first visit, with hassle free installation. System operates very smoothly so far and has provided us with the confidence and security we all want in our home.
Sheila Donnelly
07:24 16 Aug 19
Had my new alarm system fitted yesterday very happy with it, easy to use and I would highly recommend them as a company, both Michael and Stevewere very helpful, thank you
Sheila Donnelly
07:24 16 Aug 19
Had my new alarm system fitted yesterday very happy with it, easy to use and I would highly recommend them as a company, both Michael and Stevewere very helpful, thank you
Ian Joesbury
11:59 24 Jun 19
Arrived when they said they would, work all done with no fuss and better value than our previous supplier. Excellent!
Adrian Russell
14:52 10 Jun 19
Superb service and great alarm system. Would highly recommend and will definitely use again.
dharmesh patel
13:34 31 May 19
Kevin is very patient and keeps you informed every step of the way. It was a pleasure to have Kevin install our house alarm. Very professional
Dave Fry
15:13 07 May 19
Outstanding company right from the first visit, very easy to understand process with Mick through to the installation by Lee, no mess, no fuss and eloquently expalined the usage facilities. Great company and a decent price to boot
Ros Taylor
09:16 06 May 19
Steve came recommended by a friend - I had problems with my alarm controls and he sorted them in 5 minutes, without charge! He also recommended several improvements to my current setup, which I hadn't considered. Would definitely recommend!
David Hayman
12:32 27 Apr 19
Having used Midland Alarm many times previously at my home I have added further equipment to our security system. Kevin carried out this work in a very professional way and walked me through each stage of the equipment so I have a good working understanding of it. Highly recommended services and thanks to Steve and all of your team at Midland Alarm.Dave H
Harvey Laud
09:24 26 Mar 19
We had the wifi enabled control unit fitted and so pleased we did - great convenience being able to monitor and control your alarm from your phone - even when the other side of the world on holiday. Cant recommend Midland Alarms enough tbh - very responsive, friendly service and their full install and service package provides a simple one stop shop for all our needs. Very happy customer!
Kate Madia
21:27 03 Mar 19
Midland alarm services installed for the alarm system in my new house. They provided a comprehensive quote and tailored my specifications to ensure I was fully secure for myself and my family. Installation was quick, easy and the engineer was very tidy. I received a full demonstration and also have the app on my phone cannot recommend up enough, as I’m able to set an unset the alarm and I get notifications if any of the senses go off throughout the day or evening . This gives you a great sense of comfort knowing that your house is secure. Another benefit of the app is that the engineers can troubleshoot and make changes to any of the senses remotely, this is something that I have used on a number of occasions working together to resolve the issues. I have found the company and all the engineers very very supportive and I can’t recommend them enough.
Juliet Jenkins
18:25 26 Feb 19
Very impressive service. I had a battery fault on my alarm for which Steve attended within a few hours. He kept me regularly updated on his arrival time, which was greatly appreciated. I would definitely recommend Midland Alarm Services.
Pete George
16:01 04 Feb 19
Great service. Responded quickly and efficiently to initial enquiry. Comprehensive and pragmatic survey not just trying to sell for the sake of it. Had a few quotes - really pleased I went with them. Special mention for Kevin who did the installation without fuss or mess!
David Hayman
19:30 03 Feb 19
I have used Midland Alarm many times at my home, this time for a CCTV system. Kevin carried out the work and as usual in a very professional way whilst explaining what he was doing during the process.Highly recommended services. Thank you Steve and your team.Dave H
adrianghunt
12:30 25 Dec 18
Very good service. Held to a figure quoted even though it was close to 12 months old. Fitter very helpful explaining clearly all the workings. Would recommend them for a certainty.
Tim Jennings
12:48 07 Dec 18
Very good service. Explained all the options and what was needed to bring my alarm system up to date. Kept well informed about progress on the day of the appointment, and all the work was carried out neatly and satisfactorily. Would certainly recommend.
Mike Thorpe
14:47 16 Oct 18
We have recently upgraded alarm system. Mike came and did the initial requirements specification and quote. I must confess I did found it a bit irritating that he answered his phone continually whilst dealing with us in our home. However I guess that is a symptom of modern life. Readers will guess I am well over 65. Apart from that he was professional and recorded our requirement and gave us a quote. This was in line with previous past discussions, and in my view represents good value for money. We asked for Kevin to undertake the work as he has regularly serviced our system. He did the work in a little over 2.5 hours and was clean and tidy, and his normal jovial self. Gave us a demo at the end which was clear and easy to understand. Left us an updated instruction booklet. The booklet of confusion!! However I know that Steve or team will be at the end of the phone to answer any future queries I may have. Have no hesitation in recommending, indeed I will be giving the neighbours a demo and suggesting they upgrade their system.
